Support

A person reads every message. Billing questions are answered first.

Email hello@malilu.app. We aim to reply within two working days.

Membership and billing

Question	Answer
How do I cancel the monthly plan?	Open Settings on your iPhone or iPad, tap your name, then Subscriptions, then Malilu World. Or open the grown-ups area in the app and tap Manage membership. Cancelling during the free week costs nothing.
Does the one-year plan renew?	No. It is paid once, covers 365 days, and then ends. Nothing is charged again unless you choose to buy another year.
Can I get a refund?	Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Nothing here limits any rights you have under the consumer protection law of your province, state or country.
I bought membership on another device.	Open the grown-ups area and tap Restore purchases. Membership follows your Apple Account, and Family Sharing is on.

The app

Question	Answer
How do I get into the grown-ups area?	Tap Grown-ups on the home screen, read the question, type the answer as a number, then press and hold. Three wrong answers pause the door for thirty seconds.
My child finds dragging hard.	In Settings, choose Tap only. Matching and sorting become tap, then tap. Tracing always accepts a wobbly finger.
Can I make it calmer?	Yes. Settings has Low-sensory mode, Reduce motion and Reduce sound. Low-sensory mode softens colors and makes the trail three steps instead of four.
Can I add a second child?	Yes, with membership. Grown-ups area, then Children, then Add a child.
How do I delete everything?	Grown-ups area, Settings, then Delete all Malilu World data on this device. Deleting the app does the same.

Malilu World · Ontario, Canada · Privacy policy